Delhivery

Dear Customer Support Team,

I am writing to formally complain about the unprofessional behavior of your delivery agent, Gurwinder regarding my order #788529***_*3423, which was scheduled for delivery today at House No. 700, Babhat, Zirakpur.

After waiting the entire day with no communication, I personally visited your Zirakpur Delhivery office and obtained the contact number of the assigned delivery agent, Gurwinder.

Due to somewhat reason my number was not reachable and I called him from my number alternate number 977971****, and as per his instructions, I arrived at the mentioned location for pickup. However, despite waiting for over an hour, the agent never arrived.

When I tried calling him again, he did not answer my calls. After multiple attempts, he finally responded but misbehaved and rudely stated, "Wait there, I will come after delivering 100 other orders." This is highly unprofessional and unacceptable behavior.

A delivery agent is expected to communicate respectfully and fulfill their duties responsibly.

I would like to know if such conduct aligns with the service standards and training provided by your company. If not, I request strict action against the agent to prevent such experiences for other customers.

Additionally, I request the immediate cancellation of my order and ask that this delivery agent never contacts me again.

Looking forward to a prompt response and resolution.

Best Regards,

Naresh Kumar

977971****

My package was torn open by Delhivery and reshipped it. I knew something was off when it didn't get delivered on given date 18th of March.

It was picked up on 10th of March even though I booked it on 8th and should have been here on or before 20th of March since I chose express shipping by paying extra 250 but got delivered on 29th of March instead. You can check the frequency of my complaint registration (Ticket ID : J174192****021268) since my package was getting late.I knew something was off when it was getting late longer than usual and you know what they did. They lost the package but had to print the same label & paste it, put a button pin instead of the products I ordered which are purito bamboo panthenol cream, anua heartleaf collagen mask & acne patch and put the fake product (button pin) in an used transparent Delhivery cover by using a cello tape to reseal it so that we would notice the torn sign. My seller sent it in a plain white courier cover(attaching image below) which image is fortunately captured by Delhivery after pickup and Delhivery itself informed me about this.

So we can get into the conclusion that they acknowledge that they lost the package. They told me they need 10 - 14 days to complete the investigation and I was patiently waiting even though it's 1 month and 9 days since I booked it. Now they are telling me that they would only provide 100/ as refund since I didn't choose Delhivery protect they say,which is not fair. Everyone knows that skincare products and moisturizer cost more than 100 and I have clearly mentioned the brand and names of the products I ordered.

As per their policy, if a customer didn't choose Delhivery protect then Delhivery's liability for loss/damage is capped at 2000.

My products are worth 2300 and according to their policy they should pay at least 2000 since I didn't choose Delhivery protect. I'm writing to let you know about this unfair treatment from Delhivery Limited and I hope someone helps me by either getting my products delivered to me or refund me.

Subject: Disappointment Regarding Delivery Experience
To Whom It May Concern,
I am writing to express my deep disappointment with a recent experience involving your delivery drivers. My order was cancelled because they claimed the address was incorrect.

However, I provided the correct address during two separate phone calls, yet they still chose to cancel the order.
Furthermore, I found it highly inappropriate that the drivers questioned me about the contents of my order and its intended purpose. I would like to know if this practice is part of your policy and whether drivers are permitted to inquire about customers' orders. Their role should simply be to deliver the order and collect payment, rather than probing customers about what they are ordering and why.
One of the drivers even stated that if I did not disclose this information, he would not deliver my order. I urge you to take this matter seriously, as both drivers displayed a lack of professionalism.

It is crucial to respect customers' privacy, especially when they are ordering something personal. I recommend that you regularly remind your drivers to treat customers with the respect they deserve.
While I do not know the names of the two drivers, I can provide their phone numbers. The first number is +917051****08, from a driver who called me on January 15th.

The second number is +919622****38, from a driver who contacted me on January 16th and asked me the same questions.
Thank you for your attention to this matter. Please contact me via WhatsApp at +916005****21 or +965********.
Sincerely,
[Ishfaq Reshi]

Dear Customer Service Team,

I am writing to express my disappointment and frustration regarding the non-delivery of my courier item, even after 18 days. The details of my order are as follows:

Order No.: 101607****262645****

Track ID: 247884****4936

Ordered on: 26.12.2024

Expected Delivery Date: Before 04.01.2025

I had placed the order through Federal Bank Reward point store.

Despite the promised delivery date, I have yet to receive my item.

We visited the Delhivery store in Perinthalmanna directly and enquired about the status on 10.01.2025, but they assured me that the item would be delivered to my home address on next day, but still no response.

I request you to look into this matter urgently and take necessary steps to ensure the delivery of my item at the earliest. Please provide me with a revised delivery date and update me on the actions taken.

Thank you for your attention to this matter.

Sincerely,

FATHIMA SHAHANAS.

MOBILE : +91 9746****45

Dear Customer Service,

I am writing to express my disappointment regarding the return pickup scheduled for April 23rd, which was not completed as planned.

Despite the scheduled date, no one arrived for the pickup. I followed up with the assigned executive early the next morning on April 24th, and he assured me he would come by 4:30 PM.

I waited until 5:00 PM, but there was no sign of him. I attempted to contact him multiple times, and when he finally answered, he informed me that he was on leave and would not be able to collect the return.

His tone was extremely rude and unprofessional, which I found unacceptable.

I am now concerned that this delay may affect my products warranty coverage. I request urgent attention to this matter and would appreciate a prompt resolution, including confirmation of a new pickup date and assurance that my warranty will not be impacted due to this delay.

Additionally, I strongly urge you to look into the behavior of the assigned executive, as such conduct is not acceptable and reflects poorly on your service.

Thank you for your attention.

Regards